Please I need to send Mass SMS with Groups! Is this possible?
Viewed 13205 times since Mon, Mar 9, 2009
Groups always had internal support for sending group/mass SMS however this was never enabled. Simply because the SDK did not support sending group SMS. The good news is that with OS 4.0 round the... Read More
How do I use Groups, the Contacts Group Management app, on my iPhone?
Viewed 10921 times since Sun, Feb 8, 2009
The following screen shots should be self-explanatory. Please feel free to email us in case you have more questions/concerns (Note: Screenshots are that of v1.1 which should appear on the App Store... Read More
I am using Outlook 2007 with Groups and just lost all my contacts in outlook
Viewed 10132 times since Wed, Feb 11, 2009
Please note that this is not an issue related with 'Groups', nor is Groups responsible for 3rd party applications. The Groups app does not have compatibility issues with 3rd party softwares as... Read More
How does Groups sync with Google Contacts?
Viewed 9099 times since Mon, Mar 9, 2009
Groups does not sync with any external or third party service. It completely and solely relies on sync methods provided by iTunes or Mobile Me.Since Groups always stays in sync with the Contacts/Phone... Read More
I see duplicate entries of all contacts and groups
Viewed 6489 times since Wed, Jun 24, 2009
If you are seeing contacts or groups twice (and are using OS 3.0), you may be a victim of 'double synchronization' in OS 3.0. The new OS synchronizes calendar and contacts with iTunes as well as... Read More
How can I sort group names in Groups?
Viewed 5583 times since Mon, Feb 9, 2009
Scroll the Group Tabs list on the Left hand side of the screen till you see the Reorder button. Tap to pull up the Groups Reorder View.From this view you can hide/show/color/sort Group Tabs to your... Read More
I can no longer forward emails using Groups
Viewed 5057 times since Thu, Jul 2, 2009
In the past users could open an email to 'Forward' and then open Groups, select 'Group Mail' and easily fill in the To/CC/Bcc fields for the previously opened email. However with firmware... Read More
If I get sync issues with Mobile Me, is this because I used Groups to setup my Contacts?
Viewed 5001 times since Sat, Mar 14, 2009
No. Groups has nothing to do with syncing as the syncing side of things is handled by Mobile Me/iTunes. Groups only manages and works on the address book available on the iPhone, from which changes... Read More
Hebrew or Arabic names appear overlapped with this new update!
Viewed 4884 times since Tue, Mar 17, 2009
Unfortunately people using jailbroken apps that provide support for Hebrew or Arabic will experience weird overlaps. This is because of the way these apps work. They mess around with system calls and... Read More
It takes a long time to load/startup Groups. Can this be improved?
Viewed 4570 times since Mon, Mar 9, 2009
Groups v1.1 should be significantly faster than its predecessor. We've added and made a lot of changes which should greatly improve start up speed as well as overall usage experience. Most notably,... Read More
Adding a group does not work on iOS 4.0
Viewed 4504 times since Sat, Jun 26, 2010
Several users (all syncing either with Google or Microsoft Exchange) have reported that Groups no longer allows them to add Groups. This appears to be an iOS 4.0 bug/limitation/issue (has been... Read More
All groups I created just disappeared and I've lost them all
Viewed 4437 times since Wed, Jan 20, 2010
This can happen if you synced your iPhone with Google. Google does not support iPhone Contact Groups and deletes them from your iPhone every time you sync. Please kindly sync with Mobile Me or iTunes... Read More
How to remove a Contact from a Group?
Viewed 4284 times since Fri, Nov 13, 2009
To remove a contact from a group, simply tap on the 'Counter Bubble' next to the Contact's name or tap on the Contact itself to reveal Face View (provided you have Face View switched ON). You... Read More
How can I drag multiple contacts to a group?
Viewed 4241 times since Mon, Mar 9, 2009
Groups v1.1 and above support batch drag and drop of contacts into groups.To toggle between the Batch Drag & Drop mode, tap and hold on the contacts list with two fingers. You should then be able... Read More
Groups should recognize the Phonetic Names fields as well
Viewed 4208 times since Sun, Mar 15, 2009
Groups v1.1.1 has been prepared as a patch to add this feature. The next version will also use these fields when searching through contacts.This will fix contact list layouts for non-latin languages... Read More
Will you add support for Custom Smart Groups in 'Groups Drag & Drop' soon?
Viewed 3990 times since Mon, Mar 9, 2009
Yes we will. This is planned for an upcoming update however Groups currently only provides built-in smart Groups to help sort your Contacts out. You will soon be able to add your own smart groups into... Read More
I lost all my SMS history and iPhone crashed
Viewed 3895 times since Tue, Dec 21, 2010
If you were trying to send a SMS to more than 50 users at a time and the iPhone crashed, this was triggered by a known iOS bug. This is NOT a Groups bug and has been present in iOS since iOS 4.0. This... Read More
Update v1.2 deleted all my groups!
Viewed 3710 times since Tue, May 12, 2009
This is in response to a feedback that was recently left for Groups:This is impossible! Groups cannot under any circumstance, ever delete/modify/add/remove/alter contacts/groups on your iPhone... Read More
iPhone crashes when trying to send Mass SMS
Viewed 3688 times since Sun, Nov 28, 2010
There is a known issue with the iOS firmware where sending a group SMS to a very large group (usually above 100) can cause the iPhone to crash and reboot. This is NOT a Groups bug and is not solvable... Read More
How can I color or hide specific Group Tabs?
Viewed 3594 times since Mon, Mar 9, 2009
Please Note: In current version of Groups, you can only color Non-Smart Groups (i.e. actual groups that you create). Smart Groups are the Purple Tabs you see. In a future update this would be made... Read More
How can I send group email to Two or more groups at the same time?
Viewed 3591 times since Fri, Sep 4, 2009
You can make a Smart Group with the following rules:Apply 'ANY' where:1. Card is in Group A2. Card is in Group B... and so onThis will filter on the two or more groups you need to send an email... Read More
How can I show contact photos next to their names in Groups?
Viewed 3476 times since Mon, May 4, 2009
This can only be achieved with v1.2 (if not already out on the App Store). With this new update, Contact Photos will be enabled by default. You can switch them off from Settings.Here's a preview of... Read More
I want to mail only particular contacts from within a Group
Viewed 3417 times since Mon, Mar 9, 2009
With Groups v1.1 you will be able to mass mail particular contacts from within a selected Group. This is particularly useful when you tap on the new 'Business' smart group and wish to only send... Read More
How can I make a quick call with Groups?
Viewed 3414 times since Mon, Mar 9, 2009
With v1.1 and above, simply tap on the Keypad button (as shown below) to pull up a dial pad. Start dialing and the list will populate with matches as it finds contacts with the dialed numbers. Note:... Read More
Built-in SMS.app supports multiple recipients, when will Groups support this?
Viewed 3348 times since Sat, Mar 14, 2009
Yes, the built-in SMS app does indeed support adding multiple recipients. However this feature isn't available to developers unfortunately. Because of this, we can't add or support Mass SMS... Read More
How do I add a new contact from within Groups?
Viewed 3298 times since Mon, Mar 9, 2009
Tap on the Plus (+) button shown at the top left corner and select 'New Contact' from the popup. This allows you to add a new contact into any group.Note: This feature is available in Groups v1... Read More
I want to be able to search on notes set within contacts
Viewed 3249 times since Mon, Mar 9, 2009
That's available in v1.1. Simply tap on the search bar and ensure you've selected the 'Search All Info' button. Start typing and you will be presented with a list of matched contacts,... Read More
How about synchronizing Groups with Faces to fill the gap?
Viewed 3218 times since Sat, Apr 4, 2009
The SDK does not provide us with enough support to do this natively on the iPhone. We currently are not looking into an elaborate setup to achieve this either (i.e. setting up a Sync server/cloud etc)... Read More
I want to assign Bcc/Cc/To etc to individual emails. Is this possible?
Viewed 3146 times since Mon, Mar 9, 2009
Yes it is (from v1.1 and above). However this will only work for firmwares 2.2 or higher as otherwise the feature is silently disabled.Please see below for a visual tutorial: Read More
I have lost the ability to sync with Yahoo after installing Groups
Viewed 3139 times since Thu, Mar 12, 2009
Please also read 'How does Groups sync with Google Contacts'As explained in the link above, Groups does not and should not affect the ability to sync with any 3rd party source. Syncs are managed... Read More
Can I please have the old icon back for Groups?
Viewed 3113 times since Mon, Mar 16, 2009
A number of people have expressed their liking for the old icon (an amalgamation of smart groups and the contacts app). The new change in icon is only the first phase. We're working on giving... Read More
I lost all created groups after updating to iOS 4.0 and it won't let me create new groups
Viewed 3109 times since Tue, Jun 22, 2010
This is an iOS 4.0 / iTunes bug (confirmed officially).In regards to the 'cannot create groups' issue, please wait for v2.1.2 to come out which exploits a workaround for the iOS 4.0 bug and... Read More
Can I attach a photo/image when mailing out people in Groups?
Viewed 3089 times since Thu, May 14, 2009
Unfortunately not. Not so surprisingly Apple's SDK does not support this (yet). We don't know when they'll support attachments but when they do, this will be made available. Read More
How about contact pictures next to the contact name in Groups?
Viewed 3051 times since Mon, Mar 9, 2009
Unfortunately that will break the current design and will take up valuable real estate on the screen. This will also leave little room for the Contact's name.We have however provided Face View in... Read More
Adding a smart group with the Note field shows an overlapped row
Viewed 3043 times since Sun, Aug 30, 2009
We sincerely apologize for the inconvenience this may have caused you. The latest update introduced Custom Smart Groups but unfortunately got submitted with an undesirable bug where adding a filter on... Read More
Can I hide the orange counters next to contact names in Groups?
Viewed 2981 times since Mon, May 4, 2009
Update v1.2 will allow you to do this (if this version is not already out on the App Store). Simply turn 'Contact Group Counts' OFF from within Settings. Read More
Can I select which email account to use when sending out emails using Group?
Viewed 2955 times since Tue, May 12, 2009
Unfortunately the SDK does not provide support for this. If you have a number of different email accounts, the one last used/active is perhaps the one picked by the OS automatically. Perhaps OS 3.0... Read More
Is Groups a superset of Faces?
Viewed 2951 times since Tue, Apr 14, 2009
No. Groups does not and has not been intended to replace Faces. Groups does not offer the following features/uses which Faces does:1. Faces is tonnes faster to startup (by design) than Groups. Groups... Read More
I can see an ordering issue in Groups where some contacts don't appear under the right letter
Viewed 2912 times since Mon, Mar 16, 2009
Please ensure you have version 1.1.1 or above. This was an issue with v1.1 and below and should now have been fixed. If you still see problems with the latest version, please 'write to us'. Read More
Can groups be made to start any faster?
Viewed 2912 times since Thu, Apr 30, 2009
We are currently working on v1.2 (if it's not already out) that will aim at loading slightly faster than before. There's little we can do about speed when it comes to Groups but on average... Read More
Saved colors and ordering of group tabs are lost after a few days?
Viewed 2854 times since Thu, Apr 2, 2009
This is apparently a bug in the iPhone OS. We are looking at an alternative to save these settings and will release an update very soon. We appreciate your patience. Read More
Can we have more themes in Groups? How about a different colored background?
Viewed 2791 times since Mon, May 4, 2009
A free update will be released in time to support multiple themes and UI customizations. However with v1.2 (if not already on the App Store) are able to switch contact photos ON/OFF and remove the... Read More
My text messages don't go out since I upgraded to iOS 5
Viewed 2708 times since Tue, Oct 25, 2011
We did extensive testing of Groups during the iOS 5 beta period (several months) and had absolutely no problems with it at all, on our devices in the UK and also on a device in Canada; and that... Read More
Using the Camera to take snaps from within Groups sometimes causes it to Crash
Viewed 2675 times since Mon, Mar 9, 2009
The Camera unfortunately consumes a ridiculous amount of memory, which we believe is a big problem with the Apple SDK/iPhone/iPod Touch. Due to the amount of overall memory it consumes, it causes the... Read More
Search not working properly in Groups v1.2
Viewed 2613 times since Thu, May 14, 2009
Problem: "When I search for a nameÂ and then click on the first one in results, it instead brings up theÂ faces view for the first contact in the FULL contact list".This has been identified as a... Read More
Selecting the Business Tab takes me to the Home Screen
Viewed 2590 times since Tue, Apr 14, 2009
Yes some people have reported this bug. Groups crashes for some people when they tap on the Business Smart Group We're looking into this and an update will be released shortly. Read More
Unable to color a group in Groups
Viewed 2339 times since Tue, Sep 1, 2009
Please ensure you're trying to color real groups (i.e the non-purple/smart groups). Real Groups are actual groups you create using the + button at the top left. Smart Groups currently only come in... Read More
Groups on iPhone 5 / iOS 6 is not working
Viewed 1244 times since Wed, Oct 17, 2012
On iOS 6 / iPhone 5 you need to give Groups access to your contacts from your phone's privacy settings. Please goto Settings > Privacy > Contacts and switch 'Groups' ON. Now relaunching... Read More
Groups is not showing me any contacts on iPhone 5 / iOS 6
Viewed 969 times since Wed, Oct 17, 2012
We apologize for the inconvenience, this has been determined as a bug in the most recent update. A fix is on its way. Read More